Privacy Policy

1. Operator and scope

The Horion Thailand website is operated by Step Solutions Co., Ltd. This policy explains data use when you visit, inquire about products, request a quote or support, or apply as a partner. It does not cover Horion Global or external websites.

2. Information you provide and visit data

Information you submit may include your name, company or organization, email, phone number, province, products of interest, and request details, depending on the fields you complete. Please do not submit passwords, identity card numbers, or sensitive personal information through forms.

If you consent to analytics cookies, Google Analytics 4 processes visit information such as viewed pages, device and browser information. The website sends page addresses without search queries or form contents to Analytics.

3. Purposes and legal bases

We use submitted information to answer questions, prepare quotes, coordinate requests, and consider partnerships, relying as appropriate on steps requested before a contract or performance of a contract. Security and complaint handling may rely on legitimate interests or legal obligations. Analytics relies on your freely given consent.

Declining Analytics does not affect product browsing, contact, or quote requests. If essential contact information is not provided, our team may be unable to respond.

4. Recipients and external services

Submitted form information is sent through the inquiry service to the sales team’s LINE. If delivery fails, the website prepares an email for you to send from your email application. Hosting and messaging providers may process data to deliver these services.

LINE, Google, and external services may process data outside Thailand under their own terms. We will consider applicable legal requirements and safeguards for transfers under our responsibility. Following links to LINE, Facebook, or other websites is subject to those services’ policies.

5. Cookies and changing choices

The website stores your cookie choice in your device’s browser to avoid asking on every visit. This preference is necessary to respect consent and is not form data. Analytics cookies such as _ga and _ga_* are used by Google Analytics only with your consent. This website does not separately install advertising cookies.

You may accept, reject, or select analytics cookies and change your mind through “Cookie settings” in the footer. On withdrawal, tracking stops and accessible GA cookies on this domain are removed. Withdrawal does not affect lawful prior processing. Clearing browser data or changing devices requires a new choice.

6. Retention and security

We retain information as necessary to handle requests, provide services, manage disputes, and meet legal obligations, then delete or anonymize it as appropriate. Retention in LINE, email, and Google Analytics also depends on each service’s settings and terms. You may ask for details or request deletion through the contact below.

We will apply measures appropriate to the risks and limit data use to relevant purposes. However, internet transmission cannot be guaranteed completely secure.

7. Your rights

Subject to the conditions of personal data protection law, you may request access or a copy, correction, deletion, restriction, objection, data receipt or portability, and withdrawal of consent. Contact the company with your request. We may request necessary information to verify your identity before acting. You may also complain to the Office of the Personal Data Protection Committee.

8. Policy updates

When data practices change, we will update this policy and request renewed consent when legally required.